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App Support

Need help with Survival Arena Simulator for iOS? We're here to assist you. Find answers to common questions or contact our support team.

Email Support

Get in touch with our support team for assistance with any issues or questions.

hello@mlighthouse.com

Response Time

We typically respond to support inquiries within 24-48 hours during business days.

Monday - Friday, 9AM - 5PM EST

Frequently Asked Questions

What devices are compatible with Survival Arena Simulator?

The app requires iOS 14.0 or later and is compatible with iPhone 8 and newer models, as well as iPad (5th generation) and newer. It's optimized for both iPhone and iPad screen sizes.

Is the app free to use?

Yes! Survival Arena Simulator is completely free to download and use. There are no in-app purchases, subscriptions, or hidden fees. All features are available to all users.

Do I need an internet connection to use the app?

No internet connection is required to run simulations once the app is installed. However, an internet connection is needed for the initial download from the App Store and for optional iCloud sync features.

How do I sync my simulations across devices?

Survival Arena Simulator uses iCloud to sync your simulations across all your Apple devices. Make sure you're signed in with the same Apple ID on all devices and have iCloud enabled for the app in your device settings.

Can I import my simulations from the web version?

Currently, direct import from the web version is not available, but we're working on adding this feature in a future update. You can manually recreate your tributes and arenas in the iOS app.

The app crashes when I try to run a simulation. What should I do?

Try these troubleshooting steps:

  • Force close the app and restart it
  • Make sure you're running the latest version of the app
  • Restart your device
  • Check that you have at least 100 MB of free storage
  • If the issue persists, contact our support team with details about your device model and iOS version

How do I delete saved simulations?

To delete a saved simulation, go to your Saved Simulations list, swipe left on the simulation you want to remove, and tap the Delete button. This action cannot be undone.

Will there be an Android version of the app?

We're focusing on making the iOS version the best it can be first. An Android version may be considered in the future based on user demand and feedback.

Report a Bug

Found a bug or technical issue? We appreciate your help in making the app better. When reporting a bug, please include:

  • Your device model (e.g., iPhone 13 Pro, iPad Air 4)
  • iOS version you're running
  • App version (found in Settings)
  • Detailed description of the issue
  • Steps to reproduce the bug
  • Screenshots or screen recordings if possible
Report a Bug

Feature Requests

Have an idea for a new feature or improvement? We'd love to hear your suggestions! Your feedback helps us shape the future of Survival Arena Simulator.

Submit Feature Request

App Information

Current Version1.0.0
Size~50 MB
Minimum iOS VersioniOS 14.0
DeveloperHunger Games Simulator

Need More Help?

Check out these additional resources or contact our support team directly.